Case Study:

Proud To Care Devon

Workshop: Communicate with Confidence

About Them

Proud to Care Ambassadors are front-line health and care staff who voluntarily give their time to attend events to inspire people to join the health and care workforce. All Ambassadors have different levels of confidence, skills and knowledge. Many Ambassadors don’t feel confident talking to large audiences (e.g. a class of 30 students) and would like support to ensure their talks, presentations and activities are engaging, fun, and meet the needs of varying audiences.

What We Did

3-hour workshop in 3 different venues across Devon

Workshop content:

  • Internal dialogue and self-sabotage
  • Nerves – where in the brain they are generated
  • Reducing the use of qualifiers ‘sometime’, ‘mostly’, ‘like’, ‘I think’
  • Body language
  • Barriers to good communication
  • Managing the audience, tips and tricks
  • Developing a story
  • Keys to making an impact and grabbing the audience’s attention
  • Confidence building
  • Practise, practise, practise!!

The Results

  • 77% reported an increase in their confidence speaking in public.
  • 100% rated an increase in knowing how to tell a story with maximum impact.
  • 85% said they understood how to manage nerves better.
  • 77% said they were more confident working with large groups.
  • 87% rated having a better understanding of how to communicate using different methods such as body language and tone of voice.

What They Said


“It was great! Really challenging and enjoyable. Feel very proud of myself for pushing boundaries of my comfort zone. All other people in the group were lovely and supportive and the speaker was brilliant!”

“I really enjoyed this workshop. It has given me a lot more confidence. I now need to go out and practise this.”

“Good information/analogies received – helps remember. Telling ‘my story’ reinforced why I do my job. Public speaking in the form my role requires isn’t about me – it’s about giving those I work with a chance to live their lives the way they want. Thank you for helping me take the emphasis off me. Ultimately, immediately making me more confident.”

“I have learnt how to manage myself when nervous and better body language. I have learnt to be present in the moment and not to rush. ‘I’m excited, not scared’…. Thank you, I really enjoyed this morning.”

“Excellent workshop. One of the best I have attended.”

“Educational techniques, very thought-provoking. Enjoyed the course and felt I got a lot out of it.”

“Helpful, fun and informative.”

“Really useful! Learnt a lot about my own nerves and how to calm them.”

“Fab! Facilitators were great. Thank you.”


“Devon County Council commissioned [The Oracy Workshops tutors] to deliver public speaking workshops for Proud to Care Ambassadors, who attend events to promote careers in care and health. The tutors were very professional with vast knowledge and expertise in this area, providing us with an engaging and interesting half day workshop to meet the needs of our Ambassadors. The feedback from Ambassadors has been very positive; Ambassadors felt they learnt practical skills on the day that can be put into practice at events, as well as feeling more confident and understanding how to manage nerves. We were very happy with the workshops and hope to work with [The Oracy Workshops] again in the future.”

Nicola Dunn, Senior Workforce Development Advisor, Devon County Council

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